Securing invaluable insights and boosting ROI
Voice of the Customer - Voice of the Contact Centre
An exclusive event for contact centre managers seeking improved agent engagement, enthusiasm, and retention, and enhanced ROI, through powerful insights into where and how the customer journey can be improved.
Attend this event to learn how to harness Voice of the Customer (VOC) and Voice of the Contact Centre (VOCC) to secure immediately actionable intelligence on contact centre operations.
To help you get under way, we'll give you a free half day of contact centre consultancy and a free Social Media Impact Report for your organisation when you attend.